Frequently Asked Questions

Everything you need to know about your Official Duralex experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring according to our diagrams to ensure the perfect fit, as sizing can vary between collections.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You have a 60-minute window after placement to cancel or modify your order by contacting our support team.

Are your materials sustainably sourced?

Yes, Official Duralex is committed to ethical fashion. We use organic cotton and recycled fabrics across 80% of our catalog to minimize our environmental footprint.